SproutLoud application, FTP, API, and Analytics unavailable

12/12/2019 @ 9:30 PM EST
The downtime was due to an unusually high load on our backend storage servers. We are further researching processes to mitigate this type of failure in the future.

12/11/2019 @ 1:45 PM EST
The SproutLoud application, FTP, API, and Analytics were unavailable for 41 minutes from 12/11/2019 @ 12:19 AM until 12/11/2019 @ 1:00 AM. We are currently investigating the cause of the outage and we will post a follow-up analysis as soon as possible.