At SproutLoud, we are committed to exceptional service and operational transparency for our customers.

We aim for 99.5% application uptime. A history of our performance in reaching this goal is listed here.
In addition, all service interruptions and updates are cataloged here by our Development Operations team.

%
Availability over the past 12 months
July 100.000%
June 99.719%
May 99.937%
April 99.994%
March 99.997%
February 99.373%
January 99.637%
December 99.996%
November 99.940%
October 100.000%
September 99.532%
August 99.858%
Latest Service Notifications
  • Scheduled
  • Partial Impact or Performance Issues
  • Unscheduled
  • Service Disruption
Title Date Type Minutes Description
Live chat support is unavailable August 7, 2018 10:38 am
Live chat support is unavailable
Application Unavailable July 31, 2018 5:47 pm
10 Application Unavailable
Intermittent service disruption July 20, 2018 3:29 pm
240 Intermittent downtime
Scheduled Maintenance – July 14th, 2018 July 11, 2018 11:45 am
180 Application Release
Scheduled Maintenance – July 6th, 2018 June 28, 2018 10:56 am
390 Hardware Upgrade
Scheduled Maintenance – June 26th, 2018 June 18, 2018 5:19 pm
180 Hardware Upgrade
Application Unavailable May 29, 2018 6:46 pm
3 Application Unavailable
Scheduled Maintenance – June 2nd, 2018 May 23, 2018 11:51 am
180 Application Release
Scheduled Maintenance – May 8th, 2018 May 1, 2018 6:04 pm
360 Database maintenance
Scheduled Maintenance – May 4th, 2018 April 27, 2018 11:54 am
420 Database maintenance
Scheduled Maintenance – April 7th, 2018 March 30, 2018 10:54 am
60 Database maintenance
Scheduled Maintenance – April 4th, 2018 March 28, 2018 9:19 pm
360 Software Upgrade
Service disruption March 8, 2018 11:17 am
8 Network connectivity loss
Service Disruption – intermittent slowness February 26, 2018 3:46 pm
Service Disruption - Degraded performance
Application Unavailable February 25, 2018 2:10 pm
Application Unavailable
Application Unavailable February 24, 2018 5:29 am
9 Application Unavailable
Scheduled Maintenance – February 24th, 2018 February 16, 2018 8:21 pm
360 Software upgrade
Application Unavailable February 12, 2018 9:12 am
10 Application Unavailable
Application Unavailable February 9, 2018 2:24 pm
10 Application Unavailable
Scheduled Maintenance – February 15th, 2018 February 8, 2018 11:22 pm
180 Hardware Upgrade
Unscheduled Maintenance – February 8th, 2018 February 7, 2018 3:41 pm
120 Software upgrade
Application Unavailable January 31, 2018 3:34 pm
160 Application Unavailable
Scheduled Maintenance – February 3rd, 2018 January 26, 2018 10:23 am
360 Software Upgrade
Scheduled Maintenance – January 24th January 15, 2018 3:51 pm
180 Hardware maintenance
Scheduled Maintenance – January 13th, 2018 January 4, 2018 10:19 am
360 Software Upgrade
Scheduled Maintenance – December 19th, 2017 December 11, 2017 3:23 pm
360 Hardware Upgrade
Application Unavailable November 29, 2017 6:16 pm
12 Application Unavailable
Scheduled Maintenance – November 11th, 2017 November 3, 2017 10:54 am
360 Software Upgrade
Scheduled Maintenance – October 28th, 2017 October 20, 2017 2:52 pm
360 Software Upgrade
Scheduled Maintenance – October 14th, 2017 October 7, 2017 11:39 am
360 Software Upgrade
Scheduled Maintenance – October 4th, 2017 September 27, 2017 7:04 pm
360 Hardware maintenance
Scheduled Maintenance – September 29th, 2017 September 22, 2017 5:33 pm
360 Software Upgrade
Reporting & Credit Card processing unavailable September 21, 2017 10:48 am
Reporting & Credit Card processing unavailable
Some users unable to login to SproutLoud application September 6, 2017 4:16 pm
5 Some users unable to login to SproutLoud application
Application & Public Site Unavailable September 3, 2017 9:23 am
140 Application & Public Site Unavailable
Application Unavailable September 1, 2017 9:09 am
30 Application Unavailable
Application Unavailable August 11, 2017 3:00 pm
90 Application Unavailable
Scheduled Maintenance – August 11th, 2017 August 4, 2017 2:41 pm
360 Regular Hardware Maintenance
Reporting & Credit Card processing unavailable July 31, 2017 10:33 am
68 Reporting & Credit Card processing unavailable
Application unavailable July 25, 2017 6:11 pm
50 Application Unavailable
Unscheduled Maintenance – July 8th, 2017 July 7, 2017 2:21 pm
60 Hardware upgrade
Application Unavailable July 5, 2017 5:05 pm
3 Application Unavailable
Scheduled Maintenance – June 21st, 2017 June 21, 2017 7:14 pm
10 Software upgrade
Application unavailable June 21, 2017 6:53 am
441 Primary database failure
Partial Impact June 20, 2017 4:01 pm
600 High latency for some users
Partial Impact June 15, 2017 3:50 pm
25 Intermittent issue accessing the application
Partial Impact June 13, 2017 1:13 pm
30 Intermittent issue accessing the application
Application unavailable June 12, 2017 10:18 am
14 Service Disruption
Issue with previewing and proofing orders June 10, 2017 2:11 pm
120 Issue with previewing and proofing orders
Application unavailable June 5, 2017 5:55 pm
17 Service Disruption
Application unavailable June 2, 2017 8:00 pm
7 Service Disruption
Proofing Server Maintenance May 18, 2017 2:04 pm
10 Proofing Server Maintenance
Application unavailable May 12, 2017 11:29 am
14 Service Disruption
Scheduled Maintenance – May 15th, 2017 May 8, 2017 5:54 pm
360 Hardware & Software upgrades
Partial impact on Application May 5, 2017 9:26 am
270 Application unaccessible to some users
Scheduled Maintenance – May 4th, 2017 May 2, 2017 2:57 pm
360 Hardware & Software upgrades
Member login issue April 21, 2017 1:18 pm
180 Member login issue due to software updates
Scheduled Maintenance – April 19th, 2017 April 11, 2017 8:32 pm
360 Hardware & Software upgrades
Partial Impact April 7, 2017 4:28 pm
Service Disruption – March 23rd, 2017 March 23, 2017 3:07 pm
3 Service Disruption
Partial impact on Application March 16, 2017 3:31 pm
20 Partial impact
Issue with previewing and proofing orders March 16, 2017 2:26 pm
16 Issue with previewing and proofing orders
Proofing Server Maintenance March 13, 2017 9:40 pm
10 Proofing Server Maintenance
List provider (Acxiom) maintenance March 6, 2017 7:57 pm
60 List provider (Acxiom) maintenance
Issue placing an order February 23, 2017 3:34 pm
300 Issue picking billing methods when placing an order
Issue with previewing and proofing orders February 22, 2017 12:39 pm
20 Issue with previewing and proofing orders within the application
Issue with previewing and proofing orders February 13, 2017 4:12 pm
35 Issue with previewing and proofing orders within the application
Member SSO not working February 2, 2017 6:13 pm
120 Member SSO not working
Partial Impact – January 30th, 2017 January 30, 2017 7:59 pm
3 Performance Degradation
Service Disruption – January 11th, 2017 January 11, 2017 5:17 pm
40 Service Disruption
Service Disruption – January 6th, 2017 January 6, 2017 7:25 pm
60 Service Disruption
Scheduled Maintenance – October 25th, 2016 October 25, 2016 4:51 pm
60 Regular Maintenance
Service Disruption – October 9th, 2016 October 9, 2016 2:49 pm
37 Service Disruption
Service Disruption September 21, 2016 September 21, 2016 9:21 pm
360 Service Disruption
Service Disruption – August 8th, 2016 August 8, 2016 9:23 pm
27 Service Disruption - Internal Network issue
Scheduled Maintenance – July 29th, 2016 July 29, 2016 9:26 pm
360 Regular Maintenance
Scheduled Maintenance – June 16th, 2016 June 16, 2016 9:30 pm
360 Hardware Maintenance & Software Upgrade
Service Disruption – June 8th, 2016 June 8, 2016 9:27 pm
4 Service Disruption
Service Disruption – May 31st, 2016 May 31, 2016 9:32 pm
70 Service Disruption
Service Disruption – April 28th, 2016 April 28, 2016 9:34 pm
9 Service Disruption - Degraded performance
Service Disruption – April 28th, 2016 April 28, 2016 9:33 pm
19 Service Disruption - Internal Network issue
Scheduled Maintenance – April 9th, 2016 April 9, 2016 9:35 pm
360 Application Release