SproutLoud application intermittently unavailable

07/07/2020 @ 2:00 PM EDT
The SproutLoud application was intermittently unavailable for 25 minutes from 07/07/2020 at 01:35 PM until 07/07/2020 at 02:00 PM. The application is now available and working as expected. The intermittent downtime was due to a stale database connection on one of the backend application servers. We are further researching processes to mitigate this type of failure in the future.