Sproutloud Application – Calculating Shipping Options Issue

11/05/2021 @ 2:26PM

We are aware of an issue that is affecting the ability to calculate shipping options on STYD(ship to your door) orders.
The root cause of the issue comes from one of our service providers currently having intermittent outages.
The issue should be resolved as soon as the provider has resolved the outage.

We will continue to monitor the issue and will provide an update as soon as possible.

11/05/2021 @ 3:13PM

The issue with the shipping option calculations has been resolved.
The service provided has corrected the outages and all systems are working as expected.