Service Disruption – October 9th, 2016

Channel Marketing Technology

The SproutLoud platform is currently unavailable. We apologize for the inconvenience. We are looking into the issue and will send an update as soon as it is resolved.

10/09/2016, 2:03 PM EST:
The SproutLoud platform is backup and most of the systems are running normally. We are still doing some checks and will send another update when all is good.

 

10/09/2016, 5:45 PM EST:
The SproutLoud platform is backup and all systems are running normally. Thank you for your patience!

 

10/10/2016, 1:34 AM EST:
The SproutLoud platform was unavailable for 37 minutes, between 12:31 pm to 1:08 pm EST on 10/09/2016. There was a hardware failure on one of our primary database nodes that caused this downtime. We have resolved the issue and all services should be running normally.