Application intermittent slowness

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03/05/2019 @ 3:45 PM EST – Update & Analysis
The SproutLoud application performance is once again back to normal. The slowness was caused by the same issue as previously reported: the latency between the application and database servers. However, we have now identified the exact cause of the latency and we are working on the solution to prevent it from happening again.

03/05/2019 @ 1:55 PM EST – Update
The SproutLoud application is experiencing intermittent slowness. We are continuing to investigate the issue and we will send an update as soon as possible.

03/05/2019 @ 12:15 PM EST – Update
The performance of the SproutLoud application is back to normal. The slowness was caused by high latency between the application and the back-end database servers. We are continuing to investigate the exact cause in order to prevent this type of situation in the future.

03/05/2019 @ 10:40 AM EST
We are aware of the intermittent slowness in the SproutLoud application. The team is looking into the issue and we will send an update as soon as possible.