Application degraded performance

11/05/2018 11:15 PM – Analysis
We have analyzed the cause for our performance degradation. It was due to an unoptimized index in a heavily used table for order processing in our database. That problem has been rectified. We are currently reviewing our regular maintenance process to avoid this situation in the future.

11/01/2018 5:45 PM – Update
The performance of the SproutLoud application is back to normal. We are continuing to monitor the situation and are researching the exact cause. We will provide a follow-up analysis shortly.

11/01/2018 5:12 PM – Update
The performance of the SproutLoud application is still degraded. We are still looking into the issue and will send an update as soon as we can.

11/01/2018 4:04 PM
Currently, the performance of the SproutLoud application is degraded. We are looking into the issue and will send an update as soon as we have more info.